Frequently Asked Questions
Where is My Order?
You can access your order status and history by signing in and viewing in your account.. You may also email us or reach us for status updates at 80 83 11 66 (8 am – 6 pm Monday to Friday and 9 am – 5pm on Saturday. Closed Public holidays.)
Can I return or exchange an item?
If for any reason you are not completely satisfied with your Clinique Online purchase, simply return the unused portion and we will be happy to remit your account for the full amount of the purchase. If you wish to return or exchange an item purchased through Clinique.dk, please click here for step by step directions.
Do you ship internationally?
We're sorry, Clinique.dk is currently unable to accept orders to be shipped to destinations outside Denmark. We apologize for any inconvenience. There are several Clinique International country web sites that offer online shopping. Please visit our International store locator at International Sites.
How can I get an ingredient list?
Clinique products are 100% Allergy tested. Fragrance-free. If you need information on specific products and ingredients, kindly contact our Consumer Care team at 80 83 11 66 (8 am – 6 pm Monday to Friday and 9 am – 5pm on Saturday. Closed Public holidays.) or select Beauty/Product Advice button on the contact us and then select “Concerns about an Ingredient”
Why is my favorite product discontinued? Can I still purchase it?
Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. We are happy to assist in finding you a new alternate favourite. For assistance in locating a discontinued product for purchase, please contact us via telephone at 80 83 11 66 (8 am – 6 pm Monday to Friday and 9 am – 5pm on Saturday. Closed Public holidays.) we will be happy to assist you.
Does anyone else see the information?
Spam filters and ISPS
Your Internet Service Provider (ISP) or Email client may be using filters to block email and this may be affecting the receipt of email from Clinique Online. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Clinique Online will be accepted. If you have any questions, please contact us at 80 83 11 66.
If your provider is AOL:
- Open the Email message.
- Click "Add to Address" icon.
- The name and Email address from Email are pre-populated in the Add Contact pop-up. Verify that the information in these fields is correct.
- Click "Save".
If your provider is Yahoo:
- Open the Email message
- Click the "Add to Address Book" link on the far right.
- The address will be automatically entered into your Yahoo! Address Book.
If your provider is Hotmail:
- Open the Email message.
- Click "Save Address(es)" at the top of the message header.
If your provider is MSN:
- Open the Email message.
- Click "Save Addresses" on the right.
- Select the check box next to the address you want to save. You can also make changes to the contact information.
- Click "Save".
Can you send me samples?
Regrettably, samples are not available for general distribution. Samples are available periodically during special offers and also at checkout when you are making an online purchase. If you are unsure about which products are right for you, we are happy to assist with expert recommendations and advice.
Clinique Laboratories, LLC. is committed to the elimination of animal testing. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold.
We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels.
Clinique Laboratories, LLC. fully supports the development and global acceptance of non-animal testing alternatives. To this end, the Company works extensively with the industry at large and the global scientific community to research and fund these alternatives.
Where Can I Buy Clinique Products?
Only customers with a danish shipping address may buy Clinique products online at clinique.dk. To locate a store near you in the Denmark, click here for our Store Locator. If you are outside of Denmark please click here to see if Clinique is available in your country.
Do you offer bridal or private appointments?
Clinique offers consultations at all of our Clinique counters. Consultations offer you the opportunity to work with a professionally-trained Clinique Consultant. If you prefer, you may email us and a Clinique Expert will provide tips and recommendations via email for your special day.
Can't find the answer you are looking for?
Check the status of your most recent orders by visiting our Order Tracking page. Click on the Order Tracking link and login to your Account to view the status of your orders. To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order.
*Please note: Tracking information may not be available for up to 24 business hours after the order is shipped.
If you would like to cancel an online order after it has been placed, please contact us as soon as possible by phone at 80 83 11 66. We will do our best to accommodate your request.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons include:
Item(s) not available.
Difficulty in processing payment information.
Cannot ship to the address provided.
A duplicate order was placed.
Cancelled due to customer request.
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Clinique Online Customer Service at 80 83 11 66 or via email.
How to shop online
Welcome to Clinique Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the instructions below:
Rollover a product image and click on the Quickshop button. Select your desired shade, size or form as relevant and then click “add to bag”.
For additional product information, how-to videos and related links, click on the product name or view details link. From the product detail page select “add to bag” to place the item in your cart.
When you've completed shopping, click the shopping bag icon found on each page or click the Checkout button that will be displayed each time you add an item to your cart along with the details for that item.
Follow the onscreen instructions to proceed through the checkout process. Please note that you may change the contents of your shopping bag including the quantity (up to four  of any single item) during checkout prior to clicking on Submit Order.
More information on our Maximum Purchase Policy.
After your order has been submitted, a "Thank You" page will be displayed confirming that your order was received. An email confirming receipt of your order will also be sent shortly after your order was submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us by phone at 80 83 11 66 or via email for assistance.
If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please call Clinique Online Customer Service at 80 83 11 66 or Contact Us. For fastest service, please have your order number available.
Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the selected quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered in this area.
DELETING ITEMS FROM YOUR SHOPPING BAG
If you wish to delete an item in your Shopping Bag, simply go to “View Bag” and select the "Remove" link below the product name. The item will be removed from your shopping bag.
Optimal online color settings
This site is best viewed with Internet Explorer 6 and later versions, Firefox 2.0 and later versions and with a minimum monitor resolution of 1024 x 768. Please note that monitors display colors differently based upon their settings.
Please feel free to email us with questions about specific colors, and we'll be happy to provide you with any additional description that is available.
At Clinique Online, we understand how important security is to you. When you place an order at Clinique Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software go to:
In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
- Internet Explorer 6.0 and higher
- Mozilla Firefox 2.0.4 and higher
- Safari 2.0.4 and higher
Maximum purchase policy
We regret that we must limit orders to no more than four (4) units of any item with a maximum purchase of 4800 kr. per customer. If you have any questions, please call us at 80 83 11 66 or Contact Us and we will be happy to assist.
REDEEMING OFFER CODES. Simply enter your offer code in the text box marked “Offer Code” on the Billing page during the Checkout process. When an offer code is accepted, it will be displayed on the “Order Review” page.
Please Note: Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order.
Sales tax will be assessed on the total purchase*, including shipping/handling charges (as required). If you have questions regarding sales tax, please feel free to Contact Us.
The following credit cards are accepted for payment
*Credit cards issued by a Danish financial institution are accepted. We regret that we are unable to accept credit cards that have been issued by banks outside Denmark.
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match this criteria.
Payment authorization holds
When placing an order using a credit card, two transactions will be posted to your account.
• 1. The issuing bank for your payment card will place a hold on the funds in your account in the amount of your purchase when an order is authorized. This action reserves the funds for the pending charge
• 2. You will subsequently be charged for the order which removes the funds from your account. The charge may vary from the amount of the authorization hold if the order is altered or cancelled prior to shipment
If an order is cancelled, the authorization hold will be removed by the issuing bank. For details on the removal of authorization holds, please contact the issuing bank’s customer service. Because this process is specific to each bank, we regret that we cannot provide assistance with the removal of authorization holds.
Where is My Order?
You can access your order status and history by signing in and viewing in your account.
You may also email us or reach us for status updates at 80 83 11 66 (8 am – 6 pm Monday to Friday and 9 am – 5pm on Saturday. Closed Public holidays.)
Most orders are processed within 1 - 2 business days (processing time does not include weekend days).
Orders placed on Saturday and Sunday will be processed the following Monday.
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your Clinique Online orders.
When you click on Order Status you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carriers Web site, you may click on the tracking number to view the delivery status of your order.
Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
If you would like to cancel an online order after it has been placed, please contact us by phone at 80 83 11 66 within one hour of placement. We will do our best to accommodate your request. Once an order is processing, we regret that it cannot be changed or cancelled.
Occasionally, orders or parts of an order are cancelled for various reasons including:
Item(s) are not available
Difficulty in processing payment information
Cannot ship to the address provided
A duplicate order was placed
By customer request
Purchase limits have been exceeded
If your order is cancelled, you will receive an email notice to advise you of the cancellation. You will not be billed for any cancelled items. If you have questions about a cancelled order, please contact our Online Service Experts at 80 83 11 66 or via email.
Returns & Exchanges
Clinique Online Satisfaction Guarantee
If for any reason you are not satisfied with your purchase from Clinique Online you may return the unused portion for refund. We accept returns for products purchased from clinique.dk only. If you have questions or need assistance with your return, please contact us at 80 83 11 66.
How do I Return & Exchange an item?
To return items purchased on Clinique Online, please follow these steps:
• Fill out the "Return Section" of the invoice (the invoice is enclosed in your original order) and place it inside the return package. Be sure to retain a copy of the invoice for your records. If you are returning a gift, please check the box marked "Gift Return" on the back of the invoice.
• For your convenience, we have provided a return address label on the invoice that should be affixed to the outside of the return package. If the label is not available, all returns should be addressed to:
Delta Park 37
2665 Vallensbæk Strand
• For your protection and to ensure prompt delivery, please send your return insured. We are not responsible for return packages that are lost in transit.
• If your order arrives damaged, please refer to Damaged Items
• Please allow 7-10 business days for return processing.
Returned items will be processed promptly, usually within 3-5 business days of receipt. An email will be sent to confirm your return or exchange request has been processed.
Unfortunately we are unable to makes exchanges. If you wish to exchange a product, please return your first order and place a second one.
If you have questions about returns and exchanges, please contact us by phone at 80 83 11 66 or via email at email@example.com.
Clinique Online orders are shipped and delivered on business days (Monday through Friday, excluding major holidays).
Orders are delivered by Postnord, either to your home or work address. If delivery cannot be completed, the parcel may be redeemed at the nearest postal office. Postnord will leave a note with information.
Please note that all purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. If you have questions about the delivery of your package, please contact us at 80 83 11 66 for assistance.
All orders are shipped via Standard Service and are processed and shipped in 1 - 2 business days, depending on product availability. Most orders are delivered within 3-5 business days from the order's ship date.
The delivery cost is 35 kr. We offer free delivery on orders above 350 kr.
Shipments to Forwarding Companies
Clinique Online is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that Clinique Online is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.
When your order has been dispatched, you will receive a shipping confirmation via email. This email serves as your receipt and provides you with a tracking link, which enables you to follow your shipment. Please note that it may take up to 24 hours from the time you received it before the link is active. You can also check the status of your order via My Account. You are welcome to contact us, if you need help localizing your order.