General Information

Frequently Asked Questions

You can access your order status and history by signing in and viewing in your account.. You may also email us or kontakt kundeservice via telefon eller WhatsApp på +4589872260 eller du kan kontakte os via Live Chat på vores hjemmeside. (9 am – 5 pm Monday to Friday. Closed Public holidays.)

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If for any reason you are not completely satisfied with your Clinique Online purchase, simply return the unused portion and we will be happy to remit your account for the full amount of the purchase. If you wish to return or exchange an item purchased through Clinique.dk, please click here for step by step directions.

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We're sorry, Clinique.dk is currently unable to accept orders to be shipped to destinations outside Norway. We apologize for any inconvenience. There are several Clinique International country web sites that offer online shopping. Please visit our International store locator at International Sites.

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Kontakt kundeservice via telefon eller WhatsApp på +4589872260 eller du kan kontakte os via Live Chat på vores hjemmeside. (9 am – 5 pm Monday to Friday. Closed Public holidays.) or email us and we will do our best to accommodate your request to change or cancel your order.

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Clinique products are 100% Allergy tested. Fragrance-free. If you need information on specific products and ingredients, kontakt kundeservice via telefon eller WhatsApp på +4589872260 eller du kan kontakte os via Live Chat på vores hjemmeside. (9 am – 5 pm Monday to Friday. Closed Public holidays.) or select Beauty/Product Advice button on the Contact Us page and then select “Concerns about an Ingredient”

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Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. We are happy to assist in finding you a new alternate favourite. For assistance in locating a discontinued product for purchase, kontakt kundeservice via telefon eller WhatsApp på +4589872260 eller du kan kontakte os via Live Chat på vores hjemmeside (9 am – 5 pm Monday to Friday. Closed Public holidays.) or email us we will be happy to assist you.

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We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.

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Your Internet Service Provider (ISP) or Email client may be using filters to block email and this may be affecting the receipt of email from Clinique Online. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Clinique Online will be accepted. If you have any questions, kontakt kundeservice via telefon eller WhatsApp på +4589872260 eller du kan kontakte os via Live Chat på vores hjemmeside.

If your provider is AOL:

1.         Open the Email message.
2.         Click "Add to Address" icon.
3.         The name and Email address from Email are pre-populated in the Add Contact pop-up. Verify that the information in these fields is correct.
4.         Click "Save".

If your provider is Yahoo:

1.         Open the Email message
2.         Click the "Add to Address Book" link on the far right.
3.         The address will be automatically entered into your Yahoo! Address Book.

If your provider is Hotmail:

1.         Open the Email message.
2.         Click "Save Address(es)" at the top of the message header.

If your provider is MSN:

1.         Open the Email message.
2.         Click "Save Addresses" on the right.
3.         Select the check box next to the address you want to save. You can also make changes to the contact information.
4.         Click "Save".

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Regrettably, samples are not available for general distribution. Samples are available periodically during special offers and also at checkout when you are making an online purchase. If you are unsure about which products are right for you, we are happy to assist with expert recommendations and advice.

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Clinique Laboratories, LLC. is committed to the elimination of animal testing. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold.

We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels.

Clinique Laboratories, LLC. fully supports the development and global acceptance of non-animal testing alternatives. To this end, the Company works extensively with the industry at large and the global scientific community to research and fund these alternatives.

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Only customers with a danish shipping address may buy Clinique products online at clinique.dk. To locate a store near you in the Denmark, click here for our Store Locator. If you are outside of Denmark please click here to see if Clinique is available in your country.

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Clinique offers consultations at all of our Clinique counters. Consultations offer you the opportunity to work with a professionally-trained Clinique Consultant. If you prefer, you may email us and a Clinique Expert will provide tips and recommendations via email for your special day.

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Go to our email submission form, or kontakt kundeservice via telefon eller WhatsApp på +4589872260 eller du kan kontakte os via Live Chat på vores hjemmeside and Contact Us directly.

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